Services

Quality of Service is a Priority

The Centre only employs qualified therapists who are registered members with their respective Colleges. The Canadian Council on Health Services Accreditation (CCHSA) determines the accreditation level of KidsAbility-Centre for Child Development. Performed every three years, the accreditation process ensures that the directors, staff and volunteers are committed to providing high quality services within a framework of national health care standards. This will be achieved through 160 full and part-time staff and more than 300 volunteers.

KidsAbility works with 18 other similar children's centre's across Ontario. This helps to develop best practices for services and to share ideas and expertise. Ontario's Centres have an important link with a research group at McMaster University(Centre for Childhood Disability Research) that focuses on children with special needs. This research evaluates client services and provides research-based recommendations for continuous quality improvement.

Personal Health Information

Each time staff work with your child, written notes are made. These notes tell what happened that session, any treatment provided and a plan for future care or treatment.

You have the right to:

• Restrict the use and sharing of your child's information.
• Request access and copies of your child's health record.
• Cancel your approval to use and share your child's information.

Our responsibilities:

• Maintain the privacy of your child's health information.
• Notify you if we are unable to agree to a requested restriction.
• Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.

Confidentiality exceptions:

Moral and Legal Obligations:

As required by law, staff must report all incidents of suspected child abuse to Family and Children's Services.

Subpoena / Court Order:

As required by law, the Centre must comply when the courts legally request client information.

Team Functioning:

The team assigned to work with you and your child will share relevant information, which helps them to provide an informed multi-disciplinary service. Similarly each team member's supervisor may follow a client's case to ensure that the high level of professional care continues.

Update Personal Information:

Should any of your personal information such as address, phone number, and/or custody change, it is important for you to let us know. Please tell your therapist / centre receptionist about any changes so that your child's file can be updated.